Shipping policy

 

K.elle Official LLC is not liable for any shipping delays due to, inclement weather, holidays, natural disasters, USPS delays, UPS delays, order verification or incorrect/incomplete shipping addresses.

K.elle Official is not responsible for ANY lost or stolen packages.

Signature for all packages are required. 

If USPS or UPS tried to deliver your package and you were not at the given address, you are responsible to reschedule a redelivery with USPS or UPS and you’re responsible to pick up at your local post office. 

Providing an incomplete and/or misspelled shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If you inserted the shipping address incomplete/misspelled, please contact us via email to correct this before the order has shipped out. Once an order is in transit, K.elle Official LLC can not correct the address, therefore please contact USPS or UPS to correct your shipping address. If an order is returned back to us due to insufficient/incorrect address or unclaimed, the customer will be responsible for reshipment. Once package is returned due to failed delivery, you will be contacted for reshipping fee payment.